Platform Readiness Statement of Work
This Statement of Work describes the Professional Services purchased by Customer under Customer’s Order Form which includes the Platform Readiness services offering. This SOW is subject to the applicable Order Form and the Professional Services Terms referenced therein. All capitalized terms used but not defined in this SOW have the meanings set forth in the Order Form or Professional Services Terms, as applicable.
1. Executive Summary
Customer desires the delivery of LaunchDarkly’s Platform Readiness offering from LaunchDarkly as outlined in the Functionality and Services in Scope section below. Platform Readiness is a one-week engagement to guide implementation and accelerate the time to first feature flag. During this engagement, LaunchDarkly will provide solutions to increase efficiency, create repeatable practices, and reduce risk.
2. Travel and Expenses
As indicated on the Order Form, the Customer may purchase either a Remote or Onsite engagement.
Remote engagements: There are no travel expenses for remote engagements.
Onsite engagements: Travel and expenses are included as part of the overall fees for the Services. Travel and accommodations are booked upon the effective date of the Order Form.
3. Expiration Date
This SOW will expire 1 year from the effective date of the Order Form.
4. Roles & Responsibilities
The typical roles and responsibilities needed to fulfill scope of Professional Services under the SOW are as follows:
Implementation Engineering team
- Primarily driving the engagement
- Responsible for conducting the meetings
- Aiding the Customer in delivering the outcomes outlined in Functionality and Services in Scope
- Sending all resources or assets, with a recap of the engagement, at the conclusion of the engagement
Product Delivery Leaders
- Decision maker on process implementation across development teams
- Required sessions: Kick-off call, Project Architecture, Authorization, Flag Lifecycle, and Access modules
Product Delivery SME
- Knowledgeable about the SDLC process in the organization, the change management process and the governance requirements
- Required sessions: Project Architecture, Authorization, and Flag Lifecycle modules
Platform Administrators
- Authority to make changes in LaunchDarkly such as creating projects and environments and SAML/SSO edits
- Required sessions: Project Architecture, Authorization, and Access modules
IdP Administrator
- Authority to obtain certificates and implement SSO for new software
- Required sessions: Access module
5. Functionality and Services in Scope
The specific Professional Services scope to be completed for this SOW are listed below.
Project Architecture
- To enable quick integration of your applications with LaunchDarkly, we will map up to 15 of your applications/services and up to 5 environments to LaunchDarkly projects and environments.
- Provide a list of applications and Architecture applications with LaunchDarkly, we will services that will be onboarded into LaunchDarkly. Confirmation of which SDK(s) will be used.
- Presentation on Project Architecture module.
- Provide mapping of applications/services to LaunchDarkly projects and environments.
- Access to configuration output.
Authorization
- Mapped out specific roles for each user so that those that need access to LaunchDarkly have access and the correct privileges.
- Export of initial custom roles with documentation on uploading them to their LaunchDarkly instance.
- Understanding / inventory of the people and services that will use LaunchDarkly via the UI or API.
- Prepared to discuss your SDLC and change management requirements and goals on a technical level.
- Presentation of Authorization module.
- Access to custom role output.
Access
- Understanding of SSO, SCIM, and IdP group mapping.
- Understanding / inventory of the people and services that will use LaunchDarkly via the UI or API.
- Allocate resources for external service such as IdP configurations.
- Authority to generate and provide certificates required for SSO configuration.
- Presentation of Access module.
Flag Lifecycle
- A deep understanding of the flag lifecycle which will empower your teams to apply best practices when adopting feature flags.
- Documentation on feature flag prescriptive recommendations and lifecycle best practices.
- Prepared to discuss your SDLC and change management requirements and goals on a technical level.
- Presentation of Flag Lifecycle module.
6. Functionality and Services Out of Scope
- LaunchDarkly will only advise and assist Customer on the implementation of configurations and will not be responsible for hands-on keyboard work to implement such configurations
- Migration services
- Business strategy and advisory services
- Project management of Customer resources
7. Assumptions
In addition to any other responsibilities or duties described in this SOW, set forth below is a list of the obligations for which Customer is responsible, conditions on LaunchDarkly's performance, and assumptions upon which LaunchDarkly has relied in agreeing to perform the Professional Services described in this SOW (collectively "Customer's Obligations). If any Customer Obligations are unfulfilled or inaccurate, change orders and increased fees may be required to proceed with the Project.
- Customer holds primary responsibility for data quality of sufficient standards to achieve Customer goals.
- Customer will provide all data, systems, and connectivity necessary for LaunchDarkly to perform its obligations under this SOW by the first day working together during the scheduled modules.
- Customer will not require any additional security, policy, or onboarding requirements of LaunchDarkly personnel to kick-off or continue performance of this Project at any stage.
8. Completion Criteria
- The LaunchDarkly Implementation Engineer will work with the Customer to ensure successful delivery of the modules in scope.
