Terms & Policies

We take privacy policies seriously and we value transparency.

Archived Draft Privacy Shield Notice (made obsolete March 23rd, 2018)

This document is currently in draft and will not be effective until 31 March 2018 and when our application for self certification is accepted by the Federal Trade Commission.

Catamorphic, Co. ("LaunchDarkly", "we", "our", or "us") participates in and has certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Framework ("Privacy Shield"). This Privacy Shield notice and the LaunchDarkly Privacy policy ("Privacy Policy", located at https://launchdarkly.com/privacy) define the privacy principles we follow with respect to Personal Data received from entities in the European Economic Area ("EEA") and Switzerland. LaunchDarkly is committed to subjecting all personal information received from EEA member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework to the Framework's applicable Principles for as long as we retain the personal information.

For more information about Privacy Shield, see the US Department of Commerce's Privacy Shield website at https://www.privacyshield.gov . To view LaunchDarkly's certification, please visit https://www.privacyshield.gov/list.

Type and Purpose of Personal Data Collected and Processed

Our Privacy Policy defines the types of personal data received from different sources, as well as the purposes for which we use that personal data. This Privacy Policy, as well as this notice, applies to the data collected for as long as the data remains in our possession.

Third Party Data Transfers

If your personal data is collected by LaunchDarkly via our website or via our services for our own account management, billing, or marketing purposes (e.g., as a customer of LaunchDarkly), our Privacy Policy explains how you may access or submit requests to review, correct, update, or delete personal data. We may limit or deny access to personal data when providing such access presents an unreasonable financial or labor burden, or as otherwise permitted by the Privacy Shield Principles.

If you are a subject whose data is stored by LaunchDarkly on behalf of one of our customers, you should contact that customer with your request. We will then assist that customer to fulfill your request in accordance with their instructions.

Accountability for Onward Transfer

We may disclose Personal Data to trusted third parties as indicated in our Privacy Policy. LaunchDarkly requires that our agents, and service providers that have access to Personal Data provide the same level of protection as those listed in the Privacy Shield Principles. We ensure that our agents process Personal Data received under Privacy Shield in a manner consistent with our obligations under Privacy Shield and we retain responsibility unless we can prove that we are not responsibility for the breach. We may need to disclose Personal Data in response to lawful requests by public authorities, for law enforcement or national security reasons, or when such action is necessary to comply with a judicial proceeding or court order, or when otherwise required by law.

Access Rights and Choices to Limit Use

The data we collect depends on how our services are used. We receive some data directly, like when you visit one of our web properties, sign up for a trial, or send us email. Other times, we get data indirectly, like when we record that you visited one of our websites using technologies like cookies. We also get data from third parties, like from our members when they pass data to us to process.

The collection and use of data is essential to the value that we provide as a service, as well as improve on the services we provide; but we aim to do our best to keep data safe and secure.

  1. Opting Out. Most people do not interact with LaunchDarkly directly-instead they interact with our customers whom use our services. When you do interact with us, you have the ability to instruct your browser to refuse cookies and not send tracking information. Keep in mind that this might cause parts of our website to not function properly. For those occasions where we reach out to you, we provide a method at the bottom of every communication to opt out of further communications.
  2. Updating/Correcting/Removing Information. We describe the methods that you can employ to request, remove, or update your Personal Data in our Privacy Policy.

Questions, Complaints and Dispute Resolution

If you are a data subject and have any questions or concerns, please direct communications to privacy@launchdarkly.com. Inquires from the Department of Commerce will have the same channel. Alternatively, written communications can be sent to:

405 14th Street
Oakland, CA 94612
Attention: LaunchDarkly Legal

In the event that your concern is not resolved, you may contact JAMS, a U.S. based independent third-party dispute resolution body that will assist you free of charge. A binding arbitration option may also be available to you in order to resolve complaints not resolved by other means. You can file a claim on their website. For those in the EU and Switzerland, you may invoke binding arbitration when other dispute resolution procedures have been exhausted as per Annex I of Privacy Shield. LaunchDarkly is subject to the investigatory and enforcement powers of the US Federal Trade Commission ("FTC").