Using one email for multiple accounts

Overview

This topic explains how to use the same email address for multiple LaunchDarkly accounts.

Using the same email across multiple accounts enables you to:

• Select which LaunchDarkly organization you want to sign in to
• Receive all LaunchDarkly email notifications at the same address, if you have email notifications enabled

Create new accounts using a single email address

To create a new account using an email address already associated with a LaunchDarkly account:

1. Navigate to the Sign up page.
2. Enter the email address you wish to use.

You can create up to three trial accounts using the same email address. If you require additional trial accounts, start a Support ticket.

Update existing accounts to use the same email address

If you already have multiple accounts, you can update them to use the same email address.

Here’s how:

1. Determine the email address you want to use to sign in and receive notifications.
2. Sign in to an existing account that you want to update.
3. Click your profile picture and choose Personal settings from the menu.
4. In the “My profile” section, enter the email address from step 1 in the Email address field.
5. Click Update my info. You are logged out and prompted to log back in using your original email address.

Your changes are confirmed. Test them by logging out and logging back in with your updated email address.

You can repeat this procedure for other existing accounts for which you also want to use the same email address.

The authentication method is unique to each account. This includes your password, the account settings for single sign-on (SSO), and whether multi-factor authentication (MFA) is enabled. Only the email address is the same across multiple accounts.

Sign in with an email address associated with multiple LaunchDarkly accounts

To sign in to LaunchDarkly using an email address that is associated with multiple accounts:

1. Enter the email address associated with your LaunchDarkly accounts. The system will redirect you to a page that lists all of the organizations associated with that email address.

2. Click on an organization to continue.

3. Authenticate your account:

   • If your selected organization uses Single sign-on (SSO), the system will redirect you to sign in through your SSO provider.
   • If your selected organization uses multi-factor authentication (MFA), LaunchDarkly requests that you enter the code from your authenticator app.
   • If your selected organization uses password authentication, enter the password associated with the account.

4. If LaunchDarkly doesn’t recognize the device you’re signing in from, it will send a verification link to your email. Click Verify email to confirm your identity. You are directed to a “Trust this browser?” page.

5. If you want to trust the browser and skip identity verification for the next 30 days, click Trust this browser. Otherwise, click Don’t trust.

6. Select which organization to log in to.

7. Enter your password.

You are now logged in to your selected organization.

Switch to another organization while signed in

To switch to another organization while signed in:

1. Click your profile picture and choose Switch organization:

2. Select the organization to sign in to.

When you sign in to a second organization, LaunchDarkly signs you out of the first organization. You can only be signed in to one organization at a time.

Find your organization during sign in

There are several reasons your organization may not be listed during the sign in process:

• You may need to join your company’s LaunchDarkly organization: If you have a pending invite to join an organization, accept the invite and complete the account creation process. If your new account is using the same email address as your other accounts, you will be able to see the organization you just joined the next time you sign in.
• Your accounts may have different email aliases: If your accounts are using different email aliases, you will need to update the email of those accounts to the same email address you want to use
• If your company uses single sign-on (SSO), your initial sign in must be from your SSO provider: LaunchDarkly must be assigned to you by an admin within your company. To access LaunchDarkly for the first time, sign in from your company’s SSO provider to create your new LaunchDarkly account. Your company’s organization will be listed the next time you sign in.

Delete trial accounts

Deleting a trial account permanently removes all account data, including projects, environments, flags, and members. If your application still includes calls to any of the LaunchDarkly SDKs, the SDK will fail to authenticate and any feature flag evaluation will serve the fallback value defined in your code.

Please be certain.

To delete a trial account:

1. Click the gear icon in the left sidenav to view Organization settings.
2. On the General settings page, click Delete account.
3. LaunchDarkly logs you out. You must reauthenticate to confirm this action.
4. Log back in to LaunchDarkly. The General settings page appears.
5. Click Delete account again.
6. Enter yes in the Confirm field.
7. Click Delete.

Your trial account is now deleted.